Public Notice On Mass Disconnection From Electricity Supply Of Communities By Distribution Companies

The attention of the Commission has been drawn to incidents of mass disconnection of electricity supply to Communities, Villages, Local Government Areas and Estates by Distribution Companies premised on purported nonpayment of electricity bills.

Please note that the Commission has developed procedures for disconnection of defaulting customers as contained in the Regulation on Connection and Disconnection for Electricity Services. The Commission has also banned mass disconnection of electricity customers. Therefore, any Community, Village, Local Government Area or Estate wrongfully disconnected from electricity supply should report to the Commission for its further action.

Consequently, electricity disconnections by Distribution Companies (DisCos) are strictly to be effected in accordance with the provision of Section 5 -11 of the Commission’s Connection and Disconnection Procedures for Electricity Services Regulation. Electricity Customers who pay their bills should not be disconnected via a mass disconnection of his/her community, blocks of flats estate etc.

Any mass disconnection carried out by the Distribution Companies in contravention of the provisions of the above Regulation is illegal and should be reported to the Commission via the following addresses: